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We collect, process and retain personal information from you and any devices you may use when you navigate to the Website or mobile view, when you register an account, subscribe, purchase products through us, place an order or interact with us in any way.
The personal information we collect includes the following:
Your name, email address, shipping and billing addresses, phone and mobile phone numbers and payment related information (such as debit or credit card details). When you provide this personal information, you imply your consent to our collecting it and using it for that specific reason only.
Information about you during your visit to the Website; IP address, search criteria, browser type, the times when you access the site and for how long and referring URL.
Content that you generate when interacting with our customer services team including details we require to contact you and verify your identity or through browsing activity including intended purchases, your marketing preferences, completion of surveys, wish lists, and participation in promotional activity.
A record of any e-mail correspondence you send us and also a record of any purchases you make so that we can ensure that any information sent you is relevant.
Calls that you receive from us or make to us may be recorded or monitored for security and training purposes, and to improve the services we provide to you.
When completing a purchase via payment card on the Website and you provide the information for that payment card, we neither receive nor store any payment card details ourselves. Your payment details are received only by the third-party payment processor and are not shared with any third parties. The third-party payment processers can store your payment card details for use by you in future transactions.
If you give us personal data about someone else, you must do so only with their explicit and prior consent.
We process personal information for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed. We will also use it for passing on your orders to your chosen seller, so they can supply products and services to you.
Where we have the right to do so, we shall use and retain your personal information to personalise communications, to contact you, either via email, telephone, social media, text messages or postal mail in order to inform you of account activity, delivery fulfilment and marketing related activity.
It may also be used to provide more tailored personalised marketing by phone, post, email, SMS or any other means (electronic or otherwise). With your consent, we may also update you on our latest products, offers and news from sommio.co.uk or selected third parties.
We may disclose your personal information to authorised third parties. We do not disclose your personal information to third parties for marketing purposes. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:
Payment providers to facilitate purchases
Fulfilment providers to facilitate order management, packaging and delivery
Marketing and advertising providers in order to personalise your experience
Sellers, so we can resolve any product complains, faults or any other product related issues
Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.
We collate information about site traffic, sales and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
If we were to be acquired by another company, we may share your information with them.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.
Our Live Chat provider stores all chat conversations until we request its deletion. To receive a copy of our chat conversation request this when exiting Live Chat or contact our Customer Services team by emailing email@example.com
Subscription to our newsletter may entail using personal information to make personalised advertising related to our products and services available to you via email, SMS or any other of our own electronic media or those of third parties. You can unsubscribe at any time, via the link in the email you receive or by contacting our Customer Services team by email at firstname.lastname@example.org.
With your consent, we will send you news and updates which, depending on your preferences, we will send to you via email, SMS and/or direct mail. These include alerts for new products, features, special offers, events of interest, and one-off marketing promotions.
You can opt-out of direct marketing communications, the continued collection, use or disclosure of your personal information at any time, either via the link in the email you receive or by contacting our Customer Services team by email at email@example.com or by writing to us at Sommio, 17 Harnham Trading Estate, Salisbury, SP6 2DL.
We will take all reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. When you place an order, or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. However, the Internet is not a completely secure medium for communication and, we therefore cannot guarantee the security of any information you send to us (or we send to you) via the Internet; any transmission is at your own risk and we are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
The kinds of cookies we use on the Website include;
1. Operationally Necessary Cookies
These cookies are essential for the operation of the Website. They make it possible for you to navigate the Website browse and use our features, such as "Add to Basket" and "Add to Wishlist". If you disable these cookies, the Website will not function correctly.
2. Analytical/Performance Cookies
These cookies gather information about how visitors use the Website and monitor Website performance. For example, performance cookies tell us which pages are popular, monitor traffic to the Website and compile anonymous analytic information. Performance cookies can also be used to identify and remedy operational problems with the Website. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it enabling us to improve the way the Website works.
3. Functionality Cookies
These cookies are used to recognise and remember your preferences. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or location) so we can make your shopping experience as seamless as possible, and more personal to you.
4. Targeting or Advertising Cookies
5. Social Media Cookies
These cookies allow you to share what you’ve been doing on the Website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
Our emails may contain cookies that track whether you open our emails and whether you click any links within them. The cookies used in our emails to monitor these behaviours are unique to each email and are not stored on your computer or mobile device.
By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Website in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.
To opt-out of third-party cookies relating to personalised advertising cookies please go to www.youronlinechoices.eu. Please note that opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.