Privacy & Cookie Policy

This website (www.sommio.co.uk) (the “Website”) is owned and operated by Sommio Limited referred to as “we”, “us” or “our” throughout this Privacy & Cookie Policy. We are the primary data controller for the purposes of the Website and our registered office is at Sommio, 17 Harnham Trading Estate, Salisbury, SP6 2DL

 It is important that you read this Privacy & Cookie Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy & Cookie Policy supplements the other notices and is not intended to override them.

We may amend this Privacy & Cookie Policy at any time by posting the amended terms herein. All amended terms automatically take effect once they are posted. By continuing to use the Website after these changes are posted, you agree to the revised policy.

This Privacy & Cookie Policy aims to give you information on how we collect, store and use any personal data that you give us through your use of the Website, including any data you may provide through the Website when subscribing to our newsletter, purchasing products or using our services or functionalities. By visiting the Website, you are accepting and consenting to the practices described in this Privacy & Cookie Policy.

1. WHAT INFORMATION DO YOU COLLECT?

We collect, process and retain personal information from you and any devices you may use when you navigate to the Website or mobile view, when you register an account, subscribe, purchase products through us, place an order or interact with us in any way.

The personal information we collect includes the following:

Your name, email address, shipping and billing addresses, phone and mobile phone numbers and payment related information (such as debit or credit card details). When you provide this personal information, you imply your consent to our collecting it and using it for that specific reason only.

Information about you during your visit to the Website; IP address, search criteria, browser type, the times when you access the site and for how long and referring URL.

Content that you generate when interacting with our customer services team including details we require to contact you and verify your identity or through browsing activity including intended purchases, your marketing preferences, completion of surveys, wish lists, and participation in promotional activity.

A record of any e-mail correspondence you send us and also a record of any purchases you make so that we can ensure that any information sent you is relevant.

Calls that you receive from us or make to us may be recorded or monitored for security and training purposes, and to improve the services we provide to you.

When completing a purchase via payment card on the Website and you provide the information for that payment card, we neither receive nor store any payment card details ourselves. Your payment details are received only by the third-party payment processor and are not shared with any third parties. The third-party payment processers can store your payment card details for use by you in future transactions.

If you give us personal data about someone else, you must do so only with their explicit and prior consent.

2. HOW THIS INFORMATION MAY BE USED

Whenever you give us your personal information we will use it in accordance with this Privacy & Cookie Policy to provide the products, services or information you have asked for, to improve the service we offer you and to provide you with a personalised shopping experience. We may also use it for strategic planning, to provide a view of our customer base, analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns and to create content and editorial features.

We process personal information for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed. We will also use it for passing on your orders to your chosen seller, so they can supply products and services to you.

Where we have the right to do so, we shall use and retain your personal information to personalise communications, to contact you, either via email, telephone, social media, text messages or postal mail in order to inform you of account activity, delivery fulfilment and marketing related activity. 

It may also be used to provide more tailored personalised marketing by phone, post, email, SMS or any other means (electronic or otherwise). With your consent, we may also update you on our latest products, offers and news from sommio.co.uk or selected third parties.

3. DISCLOSURE

We may disclose your personal information to authorised third parties. We do not disclose your personal information to third parties for marketing purposes. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:

  • Payment providers to facilitate purchases

  • Fulfilment providers to facilitate order management, packaging and delivery

  • Marketing and advertising providers in order to personalise your experience

  • Sellers, so we can resolve any product complains, faults or any other product related issues

Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims. 

We collate information about site traffic, sales and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you.

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

If we were to be acquired by another company, we may share your information with them.

4. RETENTION OF INFORMATION

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.

Our Live Chat provider stores all chat conversations until we request its deletion. To receive a copy of our chat conversation request this when exiting Live Chat or contact our Customer Services team by emailing hello@sommio.co.uk

5. CONSENT

Subscription to our newsletter may entail using personal information to make personalised advertising related to our products and services available to you via email, SMS or any other of our own electronic media or those of third parties. You can unsubscribe at any time, via the link in the email you receive or by contacting our Customer Services team by email at hello@sommio.co.uk.

 With your consent, we will send you news and updates which, depending on your preferences, we will send to you via email, SMS and/or direct mail. These include alerts for new products, features, special offers, events of interest, and one-off marketing promotions.

You can opt-out of direct marketing communications, the continued collection, use or disclosure of your personal information at any time, either via the link in the email you receive or by contacting our Customer Services team by email at hello@sommio.co.uk or by writing to us at Sommio, 17 Harnham Trading Estate, Salisbury, SP6 2DL.

6. SECURITY

We will take all reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. When you place an order, or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. However, the Internet is not a completely secure medium for communication and, we therefore cannot guarantee the security of any information you send to us (or we send to you) via the Internet; any transmission is at your own risk and we are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

Using your information in accordance with this Privacy & Cookie Policy, may with your consent involve sending your information outside the European Economic Area (EEA). While we will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy & Cookie Policy, some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal data which are not as high as in the UK. By submitting your personal information to us, you acknowledge that provided we have used your information in the ways set out in this Privacy & Cookie Policy, we cannot be held responsible for any use of your information by third parties who receive and process your information.

7. SELLER’S PRIVACY POLICIES

We are not responsible and do not warrant or guarantee that the privacy policies, of any seller, or any other companies that your personal information is passed to in accordance with this privacy policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with us, your shipping details (and if appropriate phone and mobile numbers) that you submit at registration must by necessity be forwarded to the seller along with the order, so you may want to read the seller’s privacy policy also.

8. LINKS TO OTHER WEBSITES

The Website contains hyperlinks to other websites of interest that are owned and operated by other organisations. However, once you have used these links to leave the Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide, whilst visiting such sites and this Privacy  & Cookie Policy does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

9. COOKIES

We use cookies when you visit the Website. Cookies are small text files with information on your navigation in the Website. Our cookies do not contain any personal information about you and are only used to determine your browser and user preference for the Website. This helps us to provide you with the best service and to make it easier when you shop.

The kinds of cookies we use on the Website include;

1. Operationally Necessary Cookies

 These cookies are essential for the operation of the Website. They make it possible for you to navigate the Website browse and use our features, such as "Add to Basket" and "Add to Wishlist". If you disable these cookies, the Website will not function correctly.

2. Analytical/Performance Cookies

These cookies gather information about how visitors use the Website and monitor Website performance. For example, performance cookies tell us which pages are popular, monitor traffic to the Website and compile anonymous analytic information. Performance cookies can also be used to identify and remedy operational problems with the Website. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it enabling us to improve the way the Website works.

3. Functionality Cookies

These cookies are used to recognise and remember your preferences. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or location) so we can make your shopping experience as seamless as possible, and more personal to you.

4. Targeting or Advertising Cookies

We may allow third parties to deliver personalised advertising content on the Website and/or on third party websites and applications. These third parties use cookies to understand your interest in the advertisements and content delivered to you, as well as to serve you with more relevant advertisements based on your activities on the Website. For example, third-party cookies could record information about whether you have clicked on certain content or advertisements on the Website or other websites or placed a product from the Website in your shopping basket.

5. Social Media Cookies

These cookies allow you to share what you’ve been doing on the Website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Our emails may contain cookies that track whether you open our emails and whether you click any links within them. The cookies used in our emails to monitor these behaviours are unique to each email and are not stored on your computer or mobile device.

By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Website in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at   www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.

Please note that third parties may also use cookies, over which we have no control. We do not have control over, or access to, third-party advertising cookies or the information they contain. Third parties manage any information that they collect via cookies they place in accordance with their privacy policies.

To opt-out of third-party cookies relating to personalised advertising cookies please go to www.youronlinechoices.eu. Please note that opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.

10. AGE OF CONSENT

If you are under the age of majority in your country, state or province of residence, you must inform a parent or guardian about our Privacy & Cookie Policy to obtain their agreement to the policy before registering, subscribing or placing an order with us.

11. QUESTIONS

If you would like to access, amend or erase any personal information we have about you, register a complaint or require more information about our Privacy & Cookie Policy, please contact our Privacy Compliance Officer at hello@sommio.co.uk or write to us at Privacy Compliance Officer, Sommio, 17 Harnham Trading Estate, Salisbury, SP6 2DL.