Return, refund & exchange policy

Thanks for shopping at Sommio If you are not entirely satisfied with your purchase, we're here to help.

Exchange and Return

You have 100 calendar days to initiate a return or exchange from the time you receive an item.

We recommend you try your item for at least 30 days before deciding whether to return or exchange; as although many find instant results, others begin to feel results over time.

A moderate amount of wear or soilage is acceptable for returns; however we're unable to accept returns of items with damage or heavy soilage.

To initiate a return or exchange send an email to and we'll begin the process.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return & exchange shipping

Unfortunately we can't currently cover the cost of return shipping on returns or product exchange.

To return an item please send it to us by your choice of courier to:

Crossing House

Please include a note in your return with your name and order number.

If you are exchanging an item there will be a single charge of £15 per exchange item.

Klarna Pay Later

Pay later items can be returned at any point during the thirty (30) day pay later period.

The 30 days start from the day you receive your item.

Shipping is included in the price of the item, if you choose to return the item there will be a return shipping and administration fee of £15 for UK customers, this includes item collection. This fee may be higher for overseas customers.